Job description

Under limited supervision, perform a variety of complex technical tasks which includes LED troubleshooting capabilities designed to isolate and resolve LED issues. Handle all repairs of failed components to ensure 100% operation of product/s via testing prior to returning to the client.

Primary Responsibilities.

Following is a list of the job duties and responsibilities.  Other duties may be assigned.

  • Provide daily technical troubleshooting and repairs of faulty parts.
  • Test and validate all repairs once complete.
  • Complete all system tracking of material used and hours performed per work order repair.
  • Coordinate with Technical Support Engineer/Lead on services performed so costs can be applied towards warranty or service work order.
  • Manage all repair tasks assigned.
  • Complete applicable administration in relation to the above related activities.
  • Provide RMA / Tech support health reporting as needed by management.
  • Conduct routing tests and solve mechanical or electronic problems involved in the operation of the products.
  • Streamline efficiencies through organization of repair work stations.
  • Complete proper tagging and movement of material in and out of repair center.
  • Work with management and warehouse team for logistics and proper packaging of repaired parts.

Skills/Qualifications

  • AS Degree in Computer Science, Engineering, Technical service repair certification or other technical related area plus 1-3 years’ minimum experience or equivalent technical training and 5+ years of LED/AV service center and repair center experience.
  • Trouble-shooting skills related to electrical hardware and computer software.
  • Soldering, Heat guns, circuit board repairs, mechanical repair, electrical repair and optical repair experience.
  • Complex system circuit level repairs such as LED, LCD, CRT, Projection, Servers, lighting elements, moving heads, etc.
  • Expert level service professional with ability to work with a high level of integrity and with minimum supervision
  • Demonstrated ability to use sound independent judgment.
  • Intermediate computer and networking skills.
  • Ability and experience working with excel, word, access, power point, ERP/CRM systems.
  • Managing work orders, quality assurance processes and documentation.
  • AV industry or CTS certifications a plus.

Full Time with Benefits:

  • Medical, Dental, and Vision Insurance Contribution
  • Group-Term Life Insurance
  • 401K Retirement Contribution
  • Paid Time Off
  • Paid Holidays
  • Personal Growth in a company with limitless potential

Locations

Dallas, Texas

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